Over all, it was a very good experience. Shuttle pickup was on point. Communication prior to the excursion was also appropriate and unexpected (in the good sense of the expression). Wally (I hope I got his nick name correctly), our driver was outstanding. Not only was he the driver, but performed as tour guide providing detailed information about Las Vegas, the Hoover Dam and the Canyon and surroundings. He was knowledgeable, communicative and fun! I was really surprised about his level of energy and good sense of humor. He provided options. Included meals were adequate and surpassed expectations. The only thing about this trip was that there were two missing participants, whom delayed the tour, on our return, for at least an hour. I think the tour operator could manage this different honoring that the rest of the participants had other agendas and compromises after that day which almost were impacted. To compensate this, the driver had to cut short a less important stop on the return that we all agreed upon. Otherwise, it was fantastic. I really enjoyed this tour to the Grand Canyon!
Réponse de l'hôte
Nov 2021
Yes, Wally is really great and we are so lucky to have his leadership on tours....he regularly receives such favorable reviews. It is unfortunate that sometimes customers choose to disregard time deadlines on tour which as you say, interferes with others' schedules. We apologize that you had to experience such. Glad you enjoyed the rest of the tour. Thanks again for your feedback.