The staff at Sweet Tours was very thorough, providing pre-trip messaging on pick up points and food choices. The bus was a newer model, clean & comfortable. The tour staff seemed very interested in providing the passengers an enjoyable experience. Tour guide Skip provided information and entertainment without overdoing it. Cold, bottled water was provided at all times. The stop at Hoover Dam was brief, but informative and enjoyable. Stops were made at a clean, modern highway convenience store on the way down and back. To get to the West Rim of the Canyon involves several miles of twisting, turning roads and even on a big bus it could be a bit much for those prone to vehicle sickness. The West Rim is magnificent and run by the Hulapaui Tribal Nation. They have cultural displays at both viewing points that were interesting. Understand that safety ropes/ railings are minimal and you are right on the edge in most places. I would hesitate to bring small, active children. All in all a very enjoyable experience which I would definitely recommend using Sweet Tours!