Original: Our Trip was wonderful, and the scenery was beautiful! Our guide was amazing, knowledgeable and very safe. We had an absolute blast. The only reason for my rating is the office. When we booked our trip we had originally booked kayaking, we were informed the river was too high so it was no longer an option- Not a huge deal and understandable. Since we did not want to go with a big group our only option ( even though what we paid for and booked was no longer available) was to take a sport raft. Super happy we chose this option, however, the office made us pay for 4 people even though there were only three of us. The raft seats 4-6 people. I do not feel making us pay for a 4th person was fair. When we were on our trip the guide let us know that was NOT how things should have worked and that we should have only paid for the 3 people going. When I called the office to speak about this, the gal told me she wasnt sure what to do and she would give me a call back. Radio silence ever since. Made our great trip not so wonderful.
MANAGER updated and called- we were issued a refund. I REALLY appreciate that. Would recommend!
Réponse de l'hôte
Jul 2019
Thank you for taking the time to write a review and share your feedback. We promise to use it to improve. While we strive to be perfect sometimes we make mistakes. Customer service is very important to our family and we will always work hard to make things right. We thank you very much for your business and hope to see you back again. Cassie