jennifersS3181KC
Mar 2021
I did not purchased tickets for this tour because I was told I could purchased with the driver, I was asked to be there 15 min early, which I was. I arrived at 6:40 (tour started at 7). I waited with four other vehicles till 7:30! Two of the vehicles left at 7:15. Driver NEVER showed up. I called and the reservationists kept telling me to keep waiting. Finally at 7:30 I left, NO TOUR and No DRIVER! I would not recommend this tour, save your time and money!
Réponse de l'hôte
Mar 2021
Hello. Thank you for your feedback first of all. Secondly, we spoke by email as well about this incident. We use a ticket agency for bookings much like Ticketmaster for concerts. All bookings must be done in advance and they were very well aware. I have personally offered you complimentary tickets as our guest anytime in the future for the mixup. I have also made the decision to leave the ticket agency we use and we are in the process of switching! We are not in the business of making peoples vacations worse, but better. We take so much pride in what we do and there is no more valuable time than family time and vacation time. I'm very sorry. We hope to have you back as our guest soon!