I booked this trip through TripAdvisor website but unfortunately my booking never fed through to the bike shop / tour operator. So when I showed up at the shop I saw surprised faces as they didn’t expect me!!
However, they were extremely kind, called their boss Cristal who spoke with me in person, explained, apologized, refunded (!!!) the money on the spot and gave me a bike for free (!!!) for the full day. I still had an amazing time and cycled 25km though the city with beautiful weather and sightseeing along the way. The people in the shop were so kind and caring, I would certainly go again and recommend to anyone.