Our tour guide, Matt, wasted a lot of time at the beginning singing and doing impressions, as well as painstakingly emailing all the museum tickets to attendees. That should have been done ahead of time because we lost a lot of time waiting for this process. Because we were short on time, we had to miss the theater, and he never pointed it out as we drove by. We got to the museum late and only had 45 minutes to go through it. We needed at least 90 minutes. I would recommend doing the morning tour so you have enough time to spend at the museum. Plus, he kept smoking, which was not pleasant. If we had a morning tour and a different guide, I would probably rate this higher.
Réponse de l'hôte
Nov 2022
Dear guest , first and foremost we apologies this tour with Matt did not exceed your expectations. For 20 years we pride ourselves on outstanding and professional standards,this experience is obviously not a norm . We're thankful for not only your business , as well as your review in order to have this situation resolved , investigating the situation and it will definitely be taken care of. If you would be so kind as to reach out to our office @Fun Dallas Tours directly, or we will be contacting you in order to turn your experience around. Once again we apologise, your input will help us grow . Take care and best regards...