The check-in experience was a nightmare. We booked a tour for 11.30 and we were there at 11.00. They said that our tour was for 12.00, so in total we spend 1hour there doing nothing. People in the check in was not helpful in dealing with the situation.
Despite of this, the tour was great, in a small 6-group people. Trey, the tour guide was great and help us finding the best spots for photos!