We did the lower pigeon River Rafting Tour (Family Float). It was easy to find location. Parking was easy. we did all the paperwork online, and so nothing to do after check in. the arrive 40 minutes early was a bit of a drain and seemed unnecessary. I can understand how arriving 15 minutes early would have been a bit of chaos. Essentially once you get there and check in, you are asked to wait on a big covered gazebo. July in Tennessee is hot hot hot. And waiting there with our kids, with no fans on for what ended up being at least 50 minutes. Once you are called off for your rafting group (7 or less people, plus guide), the guide will get you fitting with helmets and life jackets. They were great about making sure that we had well fitting life jackets. For the family float, you then walk down a little bit and the rafting take off point is right at the main office location. I think for the Upper pigeon river you have to take a bus to the take off point. We then got in our rafts and did a float down. The guide gave us local information about and taught us about the river. Once the rafting is done, we were loaded onto a bus for a short ride back to the main office, turned in our equipment and were done.
Our guide was Hannah who was okay. It seemed there was a lot more playing around going on in the other rafts, my kids kept asking to splash water (pretty hot!), but none of that seemed to be encouraged by her, so I told them not to do it.
I pre-bought the photo package for $44 online when we bought our tickets. Online it says they guarantee at least 10 photos of your raft. This ended up being 10 photos from all the same location. My mistake was to assume there would be 10 different photos, but essentially it was all the same photo, and about 12 of them. Not sure exactly how it would have worked. They had a wall of Venmo QR codes for all the guides, which also made tipping very easy and that was much appreciated.
Réponse de l'hôte
Aug 2023
Hi There!
We appreciate your feedback.
We ask our guests to show up earlier so we can check you in and get you prepare for your trip.
Sometimes we run behind due to traffic or other reasons out of our control.
We are sorry you were a bit disappointed about the photos only taken in one location. I hope they captured good memories of your family trip.
Our river guides are usually very playful, I will address this to the river manager.
We hope to see you again maybe next time on the Upper section.
Thank you again for your review.