Our experience was both good and not so good. First, the good. Easy to find and access the boat dock. The boat was beautiful, clean, and comfortable. We were able to see many manta rays and they were beautiful to experience! The floating board was well built and equipped with quality lights so we could see the Manta Rays. Homemade cookies and pineapple were served.
Second, the not so good. Once we got to the manta ray area, we waited 1 hour before we could access the water, while all other boats let there customers in the water. The captain made a comment about just doing this because it was a “money maker”, which was apparent in their attitude. They “accidentally” let 2 staff members have the night off. From the minute we accessed the boat area, it felt like we were being “lectured which was an immediate fun killer. Although the staff were knowledgeable and safety conscious, they lacked a welcoming friendly environment that we were expecting. The boat captain and female staff (might have been his wife) were arrogant, sarcastic, and rude. If this would have been an on land excursion, I would have left. The captain and female staff bad mouthed other boat companies on the Manta Ray excursion. Unfortunately, the unfriendly environment left uncomfortable vibes on the boat. I would recommend that the staff revaluate why they do this excursion.