Oh my gosh, we can't say enough about this experience and about the personal service of Liquid Alaska. Ryan (general manager) went above and beyond to help turn a potentially disastrous cancellation from our cruise line into a wonderful experience. He communicated with us regularly when booking and even personally picked us up and brought us back to our cruise ship to make sure we made our cruise on time. Talk about customer service! Liquid Alaska specifically chooses to NOT work directly with cruise lines, and I applaud that and want to support their business model - book through them instead of a cruise excursion (which marks the price up 50%).
As for the actual tour, Kels and Paul were incredible tour guides, fun, patient (my son and I were more interested in the rocks and kept lagging behind) and knowledgeable about the landscape. Be sure you understand that this is ~1 hour of serious paddling, a hike, and 1 hour paddling back before booking - it's a solid workout, but the reward is incredible. We were the ONLY people at the glacier and you get physically close enough to touch it. You learn about the history, local landscape, and sadly, get to experience climate change first hand - it is eye-opening to see the impact this close. Don't wait too long, as they anticipate you won't be able to see the glacier over a ridge in 5-10 years. Oh, and their rain gear did the trick - an 'atmospheric river' started dumping rain on us as we were paddling back, and we came out totally dry at the end.
Huge thanks to Ryan and the Liquid Alaska team for making this tour memorable for us and the kids, and especially for making my wife's birthday a special day.
Highly recommended, A+ service, way better than a cruise excursion!!