Katrina was our knowledgeable guide. She was amazing; there was one other couple, they were delightful. I had a great time, once I connected with Katrina. I had a difficult time finding the correct address for our departure. Instructions were not clear at all. When I looked at additional info, it said there would be free parking. There was no free parking; one public outdoor parking was $30, I tried to park at a space on the street and the meter would not accept neither of my 3 credit cards, a stranger offered his card and it did not accept his card. I finally found a park at a Lutheran Church parking lot which was $10 for 10 hours. That was great!!! This process was very frustrating and time consuming. Clearer instructions need to be available. The tour with Katrina and the other couple made up for my frustration.
Réponse de l'hôte
Mar 2022
Thank you for the review and the feedback! We are delighted that Katrina made the tour special. We apologize for the lack of clarity on the arrival information. We recently changed to a new website and new booking system that sends out our details on parking and starting location. We will be working this week to make those better and more clear. We no longer can offer free parking as Midtown is rapidly growing and there is no more available. That should have been more clear on our side.