This place is a ‘museum’ in no sense whatsoever, more of a slightly shabby playground with some decently tasty treats.
Right off the bat, the staff seemed a little overwhelmed and unorganized, friendly but flighty and inconsistently service-oriented. We were herded this way and that, with little to no communication about what was happening until you inevitably screwed up and stepped out of line, or got confused about what group was being admitted.
The interactivity portions were…fun but a little weird. Doors with video behind them, pink wallpaper, scoops on the wall, etc. A room of plastic bananas 🍌 hanging from the ceiling invited you to walk through it, only to see signs off to the side not to touch them. Odd in an interactive museum that catered to kids. Makes for a cool photo op though, which brings me to my main point: this is not a museum. It’s an indoor playground (already with A LOT of unrepaired damage and non working parts/interactivity) with some pretty tasty ice cream, admittedly. My favorite was the birthday cake!
The slide was pretty cool, and there’s a playground towards the end of the experience and the sprinkle pool which was a hilarious madhouse and cutely designed. There are several rooms, halls and areas with little to nothing to do there.
Don’t go expecting to learn anything about ice cream, all the information is on teeny weeny placards on a few of the hallways.
At one station they ran out of spoons, and instead of keeping things moving by prepping orders, they didn’t seem to be in a hurry to keep customers moving, but just chitchatting with a single group while the line got longer and longer. Imagine if a restaurant was run entirely by teens. Nobody was rude, and some employees were on top of their game, others were surly and took their time serving customers.
If you want some cool pics for Insta or are cool paying a decent chunk of change to treat your kids to an hour’s amusement, go for it.
Here’s what I’d do: in some of the more pointless rooms/areas, include some exhibits about how ice cream is made, or fun facts, history, but an actual exhibit, not just plaques.
Finally, fix the broken stuff. Take a note out of Disney’s playbook. We saw plenty of inner workings, food and supply carts, boxes, damaged parts, and overall disorganization and confusion that took away from what could have been a pretty magical experience.