We took a tour with a tour person by the name of Red for the walk food tasting tour we paid $158 for two people. Our booking reference number is BR-789405346 and the operation number is 64170833.
We were supposed to do a 3hour tour,but it was barely 1 hour 20 or 30 minutes. We went to the breakfast place they served us a chicken sandwich which was fine. The second location served us burnt fried green tomatoes, and mayonnaise based devil eggs, and it tasted like old grease even the other people in our group agreed. There was lots of walking and talking by a lady that presented herself as Red! We informed her that the fried green tomatoes weren’t acceptable but she just said thanks for letting her know. On the advertisement mentioned bar b que, but per Red we weren’t allowed to do the bar b que because their closed on Monday,and that we weren’t doing the original tour due to the restaurants you normally go to are also closed on Monday. Why advertise it and not let the customer know. On the second stop my daughter didn’t eat because the friend green tomatoes didn’t taste good and the devil eggs were made with too much mayo. Red did allow my daughter to order cheese dip and chips at the last stop. This was not worth $73 per person. We weren’t full as your advertisement said none of us were, because all we really got was the chicken sandwich we didn’t eat anything else. We all actually went to a restaurant to get food when the tour was over due to being hungry, I had to spen $47 for lunch since we didn’t eat on the tour. We couldn’t eat the food at the second restaurant, and the last stop was just a drink no food. I’m needing a refund due to false advertisement and in edible food. We went to one restaurant that morning far off Broadway, the two places we stopped on Broadway was not satisfying and you get one piece of candy at the candy shop. This isn’t what was expected at all. If you’re unable to assist with the refund I will contact the back to let them know, the full service was not rendered. I hope we can come to some type of agreement. I’m not asking for a full refund but a refund of some sort of percentage amount. Your advertisement says 3hrs, if your normal eating spots are closed on Monday don’t do a tour,or charge less.
Thank you
Tabatha Pritchett
Réponse de l'hôte
Oct 2020
Hi Tabatha, Thank you again for your feedback. We apologize that we weren't able to provide the typical tour for you yesterday, due to some unannounced closures due to the holiday and Covid situations. We have not been offering downtown tours on Mondays, but wrongly understood that our typical partners would be open yesterday because of the holiday. We clearly failed you, and as we mentioned in yesterday's email to you, we are most happy to fully refund your payment with our apologies. We hope to have a chance to share a better experience with you in the future.