Service NOT received! The service offered is NOT aligned with what is described on the order page. The customer service is terrible and I NEVER get an email reply!
I bought three tickets for a tour on 12/3/2022. Although I had a same-day flight at 5:30 pm, the timeline mentioned on the order page shows, "This tour will depart Lynchburg at 2:30 pm and drop off at the starting point at approximately 4:00 pm." I feel comfortable with the drop-off time and bought the tickets. However, when we showed up at the picking up point that morning, the tour bus driver told us that we cannot be back on time at the drop-off point at 4:00 pm and the estimated arrival time normally would be 4:30 pm, which is not aligned with what is shown on the order and confirmation page. We cannot make it if the bus does not arrive as scheduled since we need to catch a flight at 5:30 pm. We were also informed by the tour bus driver that no uber/Lyft could be found at Jack daniel’s place which means we cannot be back on time in any case. Then I called and emailed customer service/merchant and want to talk about the situation with them, but no one replied till today!!!!!! They ghosted me even though they didn't provide the service...
Also, we also noticed that the bus is not leaving on schedule which makes us even more concerned about the drop-off time. (On the email confirmation, it shows that the bus will leave at 9 am anyways but on that day the bus left the pickup point at 9:17 am). My friends and I, we three were really about the tour previously but the reality brought us a nightmare. We paid over $380 for the tour which didn't provide the service as described but we cannot get our money back...we three are students and $380 is really a lot for us!!