I would live to give a 5 star rating of the actual Water Taxi experience because they were awesome! However the entry guys blew me off and shooed me away 2 times Mia-directing me to the wrong entry. I finally insisted that my Biator ticket was valid and finally boarded. I am 68 and have a bad hip so it was particularly offensive. But again, the actual crew on the water taxi could not have been more friendly, helpful and excited to have live tourists on board. In spite of everything, do make this unforgettable trip while in NYC.
Hopefully the management will clean up the surly front entry people.