Our booking was between one and three we were told to come back at four. Meanwhile waited outsite on pavement without a seating area.
loved the flight....best part of our trip... BUT when i rang to confirm they couldnt find my booking, nor could they do my 10-12 flight....i had requested 10 am. even upon arrrival in New York I rang for the following day, they said come at 9.30..we did, we were not on any schedule nor could the find the booking...nearly spoilt my sons 18th....don'y assume anything...HOWEVER flight was worth the agro
Very badly run . We Got there at 11:00 AM for a 12:00 noon flight, and we finished after 2:30. PM. I would not do it again. Once in the air the flight was great.