revieweverywheregirl
Jul 2022
Harassed in Times Square to buy an unbelievable deal 48hour ticket, boat tour and a night time tour ticket that was over priced and would have been cheaper to get online.
Started our tour got to stop 17. Only to wait for at least 40minutes in a queue, no communication from the staff about how long or what was going on, only to find out that we were in the wrong queue and actually wanted to be in the other one.
Finally got on a bus no tour guide only a computerised voice talking through the stops which you could barely hear over the sounds of traffic. When she wasn’t talking they blasted the same 4 songs on a loop! The buses where overcrowded and so hot.
The boat tour around the Statue of Liberty was chaos. A member of TopView staff directed the first 2 off the bus on where to go and everyone else was told to just follow them! They weren’t staff and if you lost them then you had no idea where to go. The boat tour was very unsafe, we had no seat, we just had to hold on and hope for the best. We eventually gave up and went downstairs which was dirty smelly, hot, and over crowded. After, we headed back to the stop to get on the bus along with almost the whole boat. We had to wait for over an hour for the 1st bus to show up. The guy at the stop just said the bus was coming 10-15 mins (always 10-15mins).
Day 2 of our 48hr ticket and we waited over an hour for a bus! There was over 30 people at the stop! 4 people give up and got an Uber (40$!) The 1st bus arrived and was full. The 2nd bus arrived and was full. Finally we got on but only us and another couple got on. Over 20 people where left hoping for another bus to show up. When complained about the wait the bus driver said to complain to customer service.
We didn’t even try and do the night tour. We had heard people talking on the bus about waiting for hours to get this! We didn’t want to risk walking around the city at night.
Overall terrible customer service, spent more time waiting for a bus than seeing the city. Don’t waste your money!!