If zero stars were an option, I would have rated it so. Where shall I begin? When we arrived at the deli in Times Square, there was no one was there to greet us and we had no idea if we were even in the right place. We ended up asking strangers if they were there for the bus tour as we were all confused. Finally, Bonnie our tour guide appeared and introduced herself. Her only direction was that we were leaving soon and there were no bathrooms on the bus or once we arrived in Brooklyn and it’s a 4 hour trip so “we better go now if we need to.” There was hot chocolate sitting out on a random table with thinly sliced lemon cake which we didn’t touch. As we boarded the bus, a woman holding a baby was the last one to arrive and the bus took off before she was seated and everyone screamed as she and the baby almost fell down. Our group yelled, “Can we wait a second for her to sit down?” to which Bonnie replied “No, we can’t.” Thankfully, the bus driver pulled over for a moment to get her seated. The bus was way too hot and we all repeatedly asked for the temperature to be lowered as we sat in almost an hour and a half of traffic as Bonnie spoke on a static- sounding microphone and pointed out some buildings and told us tragic stories about 9/11 firefighters. When we finally got to Brooklyn, we got off on a street in front of a pastry shop which she repeated the name of 20 times and told us if we got lost to come back there and by giving us that direction she had “done her part.” Bonnie invited people into the pastry shop to buy refreshments, while the remainder of our group stood outside in the cold and rain and impatiently waited for the tour to begin as this delay cut further into our tour time. Finally, the group was led around by Bonnie holding a tiny LED flashlight which made it next to impossible to find her in the crowds. She rudely told a random man on the street to move his child’s stroller as she was “leading a tour” despite the fact that half our group was not even able to find her most of the time. Bonnie also took personal photos on her own phone of the homes in Dyker Heights as if she was the one on the tour, not leading our tour group. She loudly announced that one home was decorated by the homeowner who “recently had cancer.” I’m confident the homeowner would not want his medical status announced to random tour groups. After roaming the streets for an hour or so we got back the bus where Bonnie then stated to all of us “I bet you all think this is a Catholic neighborhood, well you are wrong, these are all Jews for Jesus.” The entire bus was filled with stunned silence at her religiously inappropriate “joke.” During the bus ride back, she held her phone up to the microphone to blast random Christmas music. When we got back to Times Square, she announced that tips were welcomed. My tip is- do not spend your hard-earned money and avoid this tour.