This was definitely not the experience we wanted. We were picked up by a van in front of ANOTHER helicopter tour's business and brought to a hangar to sit and wait. Then we boarded and the pilot was PHENOMENAL, seriously entertaining and my son who sat copilot loved the pilot's humor. However, my younger son and I sat in the back with two very rude passengers who continued to stick their cameras literally IN our faces. We felt like cattle being led into and out of the helicopter, very transactional experience. But the really sad part was when we went to leave and were dropped off in front of the competitors business. That competition was FlyOnNY and we were shocked at how amazing their experience was before and after the flight. They offered longer flight options, doors off options, an air conditioned lobby with snacks and drinks and restrooms and really friendly staff. And that was AFTER we flew with Viator and missed out on the opportunity for FlyOnNY. We're now debating whether to pay for the real experience we wanted and fly with FlyOnNY. You probably won't read this review though because I'd imagine they'll filter it out.