Endicott_Redbird
Mar 2020
Oahu circle tour was booked well in advance. The company was to contact me a day prior to the tour with details on a pickup location. I called Hawaii Outdoor Guides late in the day prior to the tour as I had received no call, text, or email. I was informed the tour had been cancelled. I was informed the company sends notice of cancellation out 72 hours before a tour. I had a record of texts, calls, and emails for that period with no record of contact with Hawaii Outdoor Guides. Their customer service was apologetic, but could not tell me how or if they had contacted me. There was no effort to rebook me on another tour. I realize errors happen and despite good reviews of their tours, I won’t use them again.