TripAdvisor NOT!!! The tour was great! Jeff was able to show us an incredible amount of wildlife, a tagged manatee, a non-tagged manatee, lots of bird species, turtles, and lots of alligators(a huge one)! Jeff was super knowledgeable and wanted us to have a great tour. And kudos to Greg, the owner, for taking care of the HUGE TripAdvisor mistake! We thought we were booking directly with Orlando Manatee Encounters not TripAdvisors. TripAdvisor booked us on a Monday afternoon for a Wednesday tour. We drove 45 minutes on Wednesday to where our tour was to begin. No one showed up! The only phone number on the booking was the owner of Orlando Manatee Encounters, NOT TripAdvisor's number. Greg, the owner, gave us TripAdvisor's number. TripAdvisor's representative said it was canceled on Tuesday and had sent us an email. We did NOT get the email! Nor could TripAdvisor produce and send us the copy of cancelation email! We were on the line with TripAdvisor's representative for 45 minutes trying to get a refund! Finally after asking for a supervisor, we were told that we would receive a refund in 5-7 days. Not acceptable! It took us another 20 minutes for TripAdvisor's representative to give us a confirmation that a refund was going to happen. What a mess and a waste of one of our vacation days dealing with this! Make sure you are NOT booking through TripAdvisor or a third party. Book directly through Orlando Manatee Encounters with Greg. Jeff and Greg, thank you very much for a great tour! Your tour was much more than we expected!!!