We read wonderful reviews about this parasailing trip however it was a complete let down. We actually never even made our way on to the boat. We were staying in Marathon Key (an hour away) and decided to make a day out of Key West to be able to have this trip. Our excursion was planned for 5 pm with a 4:30pm check in time. We arrived at 4:30 and checked in just fine. They told us to wait until 4:50 and then to find our way to our guide and boat. Exactly at 4:50 we received a phone call from them of which they told us they just canceled our excursion. The man said, “It’s possible for a storm to change direction and move in and I don’t want to do paperwork tonight.” Mind you, the radar was clear for at least 2 hours (which our tour was only as hour). Now, I am not saying this company has bad tours and excursion but their consideration for there customers and really overall customer service is terrible. I understand that you have probably have had a long, hard, hot day but that does not excuse laziness when you have a reserved tour.