Well organised and easy transfer directly to hotel.
Plane was delayed and no one available to meet us. Once we found the company the trip was ok. However had to phone Viator to get local operator to contact us..
It was nice to see New York with a personal guide. They were very helpful.
I did not like the guide eating her breakfast in the limo when she picked us up. I thought that was weird and I didn't like hearing about her health problems.
I did like seeing the areas around the city, retail stores and hearing a little about the history of the landmarks. It was sort of hard to see in a Limo. So if they had a SUV that might be a better option. We went on the tour during Christmas season.
I enjoyed the coffee from Grand Central station, seeing some retail stores (I work in retail game) and going over the bridge. New York is under construction due to the hurricane in Novemeber so the city is sort of mess.Its hard to listen to the guide and look at the buildings at the same time. I found this challenging. Nancy the guide knows her stuff and is happy to work out a schedule that suit the customer.