Despite having spoken with the company prior to travel to have to inexplicably explain that a pick up time scheduled for the exact time of arrival of the international flight, would not work, the car still arrived early and, having waited an hour during which time we were claiming a lost bag, departed and counted us as a “no-show.” After exiting the baggage claim area and explaining our situation, after getting cut off the phone twice, we were told that no car was coming as they had already come and gone. By that time we had internet access and saw they had left a message on our home phone in Europe asking where we were. Completely unacceptable and inexcusable.
Réponse de l'hôte
Aug 2021
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.