Viator makes the transaction part of this experience seamless! Against my better judgment I used another company and it was a complete scheme. We got emails from a bot server to the minute 24 hrs before departure that simply stated "we have to cancel due to equipment rotation" and we got zero refund. All correspondence from that company was limited and sent from auto generated responses. Hours, and I mean less than 12 hours later, we booked through Viator for a similar flight. Viator emailed confirmation, sent waivers in advance, texted us updates and even texted us directions to the airport we were to fly out of. The flight was amazing, we were treated kindly from the start to the landing and the staff at the aiport location was great. I have used Viator before for a Vegas flight and won't use anyone else from now on. Great company, and they fully back their services. Trust your gut, the other guys are looking to simply fill flights or generate income through automatic cancellations. Thank you Viator for making our trip!
Réponse de l'hôte
Jul 2021
Thank you for your kind words! As a travel booking site Viator is a great source for quality activities, because they hold their partners (the actual operators of the activities) to very high standards. We at Wings Air Helicopters are pleased to provide services for our mutual customers.