Our tour guide, Mel, was fantastic! If you're looking for a lot of off-road, mountain-desert with a historical background type experience, this is your thing. However, if you're taking the tour to experience the Royal Gorge, then PLEASE save your money. And if you have SMALL CHILDREN, DO NOT TAKE THIS RIDE. When I called, they told me they have many kids ride the jeeps and that our 4-year-old will love it. It was brutal...and our boy LOVES the outdoors. I think maybe a 10-year-old or older might appreciate it...possibly slightly younger...but NOT the little ones. Also, if you do want to take this tour, take the MORNING tour and NOT the afternoon. It was 105 degrees in the open air. Again, our tour guide was great, and the company seemed very professional and legit, but the title of "Royal Gorge Jeep Tour" is very misleading. We spent about 15 minutes of the 3 1/2 hours at the Royal Gorge and barely got to see it. Drive to the Gorge yourself. Walk over the bridge...play at the park, but DON'T do the jeep tour. As a mother of a young child, it was one of the most brutal, stressful experiences ever.
Respectfully,
Réponse de l'hôte
Jul 2018
Steffanie, I'm very sorry to hear that you didn't enjoy your jeep tour. As we highly value guest satisfaction and our online reputation for providing exceptional off-roading tours, I will address each of your comments in detail below.
First, thank you for giving kudos to our guide, Mel. He has been with us for a long time, and he takes great pride in doing an excellent job. We appreciate that you gave him high marks.
Secondly, I would 100% agree with you that our off-roading experiences are not for everyone. In fact, we actually say this on our website, and in more than one place. The Frequently Asked Questions (FAQ) page in particular addresses this in the "Which Tour Should I Choose" section. It says:
"When selecting a tour, consider everyone in your group, their ages, attention span, what they want to see, and the length of the tour. We stop occasionally along the routes (especially on longer tours) to let you stretch your legs, admire the views, and take pictures. All of our tours are incredibly scenic and can be done by almost anyone. However, our tours are not necessarily for everyone.
Because we are an off-road jeep tour company, and you’re riding in open-air vehicles for 3+ hours, you should expect it to be windy, bumpy, dusty/damp, sunny/cloudy, or hot/cold – depending on the time of day and the season. And, in order to reach the incredible views and vistas we tour, there will also be narrow roads, sheer drop-offs and heights to be navigated. While some folks are uneasy with such things, most guests find them to be an exhilarating part of the jeeping experience. If you have specific questions about the above, please don’t hesitate to ask before making a reservation."
Unfortunately, as your group booked your jeep tour through a third party, and you did not contact Colorado Jeep Tours ahead of time, we didn't have an opportunity to answer your questions. If you had called, emailed or visited our website before booking, you could have obtained detailed information about our off-road experience before making a reservation. However, it doesn't appear that happened. Obviously, we don't want you to have a bad time, nor do we like unhappy reviews. Sadly, there is nothing we can do about either after the tour is over.
With regard to the "Royal Gorge Jeep Tour" being "misleading", we take exception to this comment and feel that's an unfair statement. The Royal Gorge is a canyon that is six miles long and encompasses 100's of acres. Our off-road tours cover many miles of the area, showing you incredible scenery. Wikipedia explains what the Royal Gorge is here: https://en.wikipedia.org/wiki/Royal_Gorge
Yes, driving over the Royal Gorge Bridge is just one part of our 3 1/2 hour jeep tour of the Royal Gorge region, BUT we give you a voucher where you can go back to the park on your own for only $9 after our tour, instead of paying $27 per person at the gate. It sounds like you should have simply gone to the bridge instead of taking a tour. My guess is that you simply didn't know what you were booking, nor did you find out if we were a good fit for your family before booking the jeep tour.
Thank you for providing details for the reasons behind your 2-star review, so we had the opportunity to address them. We sincerely hope that you enjoyed the rest of your time in the Royal Gorge region.