This tour is a ripoff. We were there at least 30 minutes before the tour was due to start and got a voice mail saying it was cancelled. We had paid to park, walked through light rain and waited outside the hotel. They cancelled due to severe weather!!!! Slight rain is NOT severe weather. Argued with the tour operator about how to get a refund. They said they would not, and I guess intended to keep my money due to slight rain.
Contacted my bank and refused credit card payment. Hope that impacts their credit rating. Still out of pocket for parking which I guess I will never get back.
Not a good weekend in San Antonio. Don’t bother coming here. It’s either closed, about to close or not open. Go to another destination for a vacation.
Locals complain that the virus has impacted their business but they are in no hurry to try and rebuild it.
Réponse de l'hôte
May 2021
Hi John,
We cancelled the tour due to tornado warnings and flooding in the downtown area. We will not conduct tours when the safety of our tour guides and guest could be at risk. This is not a decision we make lightly as we know how disappointed guests can get when a tour is cancelled. Also you were refunded within an hour of the cancelled tour. It is our policy to issue refunds when we cancel the tours. If you have any questions please feel free to contact us. Thanks.