I don’t know why it always surprises me when I’m faced with someone who is so unkind, inconsiderate, mean spirited, prejudice, disrespectful and just pure filled with hate towards someone with a disability but it always does! Hey, miss young hateful.....I bet it’s more of an inconvenience to my dad to have to deal with than it is for you to have to deal with for an hour and a half. TREAT PEOPLE THE WAY YOU WANT TO BE TREAT! So that means I hope someone humiliates you, makes you feel worthless, and embarrasses you to no end! Yes, I know that’s not a very nice or Christian thing to say but I’m so mad I can’t contain my anger. If I’m the only advocate for people with disabilities then so be it! I’ll happily stand alone!!!
If you are headed to Savannah, GA anytime soon and want to do a ghost tour DO NOT use this company! The tour guide was the person I described. The entire time she was rude and mean to my father. The last straw was when I turned on the flashlight from my phone so my dad would not fall as they made us walk through a dark, uneven space and she yelled at me to “turn off that light”. I promptly snapped back “my light is on because I don’t want him to fall and get hurt” and she answered “yeah well whatever”
Completely disgusted by how we were treated!!!!!!
Réponse de l'hôte
Jun 2021
Hello Jenny,
Please accept our apologies for the experience you had with our CASTmember on our Ghosts and Gravestones Tour. I have forwarded your comments to the General Manager, the Operations Manager and the CEO of the company for their review.
We have taken your comments very seriously and are doing a thorough investigation of the tour. We understand how upsetting the experience must have been.
I have submitted a refund request on your behalf. We will be refunding you, per our 100% satisfaction guarantee. Trusted Tours will be emailing you once your refund is complete.
Jennifer Gregg