I'm extremely disappointed in Ghost City Tours. We were celebrating my mother's 70th birthday and my daughter's 16th. Twelve of us drove up from Orlando for only one night to have dinner and the Ghost Tour, and leaving the next day. On that evening, moments before we were headed to meet the tour group, a severe storm broke out. I was not concerned about the rain as I live in Florida and that happens every afternoon in the summer. This was different. It poured with thunder and severe lightning. Concerned for the safety of my 70 year old mother and my two small children as this is a walking tour, I called Ghost City. They said that the tour was still scheduled in spite of the storm. I was shocked with their response as our weather app advised us to seek shelter.
There was no concern on their part for the customer's safety. When I asked for a refund, I was denied even though there is no policy on the website stating tickets were non-refindable. I have tried several attempts to contact corporate, including the CEO with no such luck. It is amazing the when the 12 tickets were purchase, they couldn't been more helpful but when a problem arises they ignore you.
I would absolutely NOT recommend this Ghost City Tours! I have never dealt with a business that has no concern for the safety of its customers nor has no response for their lack of a refund policy.