I enjoyed the tour but have a few observations. #1: Please alert those taking the helicopter ride that there is a $15 surcharge for fuel. I thought it was included in the price and when they asked for it at the counter, you feel like you're being gouged. Montana explained it to me but, in a day and age when you're getting hit for so many extra charges, especially on air travel, you feel like you're being tricked. Everyone is always trying to 'get you' and I felt this was an example of that. It's the little things that mess you up. #2.As a helicopter rider, I did not know that while I was on the helicopter, that others on the tour were seeing the South Rim. So, I missed that, which is one of my favorite parts of the tour. Yes, I saw it from the helicopter but there is nothing like walking it. But I did enjoy the helicopter ride. However, we made two other quick stops. #3 I didn't have the chance to stop and shop at any of the shops at the Canyon, which I missed. I see the Canyon ever year and enjoy shopping. The stop at the Indian Reservation wasn't a good replacement. #4.The sandwich we ordered on the bus was terrible. I think you meant well but it wasn't a good substitute for a meal. I liked the bus driver. He was very engaging and informative. He was also very kind about taking photos for me and the best shots were the ones he took.He also gave me tips about future trips with Viator as I'd like to spend the night there and take the mule ride next year. However, please pay him more so he can get his teeth fixed. I found his one tooth distracting and it takes away from his appearance and professionalism. Overall, it was worth doing and I would use Viator again but will ask more questions now that I know you can get surprises. Thanks to Montana for a great trip.
Awesome! Tour was fantastic, and Paul was wonderful! It's a very long day, however, Paul kept the group engaged and happy. Learned a great deal as well.
I was picked at my hotel and driven up to the Grand Canyon. I got on helicopter for first time and saw the majesty of the Grand Canyon. I wish to add that the tour guide was very knowledgeable and told us very interesting facts about the towns and attractions. I highly recommend this trip