This is a COMPLAINT.
It is about Viator booking no. BR-1064380875 booked 09/15/2023.
It was a disaster. Your hotline was not available by phone at any time, only Voice Mail. We were told by mail the starting time 3:00 pm. Unfortunately, the guide Ray arrived 20 minutes to late at the meeting point.
THIS WAS THE at your website offered TOUR PROGRAMME in german language:
1 Goat Island 30 Minuten • Kostenloser Eintritt
2 Cave of the Winds 45 Minuten • Eintrittskarte inbegriffen
3 Three Sisters Island 20 Minuten • Kostenloser Eintritt
4 Niagara Falls Observation 20 Minuten • Kostenloser Eintritt
5 Whirlpool State Park 45 Minuten • Kostenloser Eintritt
Niagara Falls Underground Railroad Heritage Center
Robert Moses Niagara Hydroelectric Power Station
Aquarium of Niagara
6 Maid of the Mist 1 Stunde 10 Minuten • Eintrittskarte inbegriffen
BUT THIS WAS THE REALLY TOUR:
Ray drove us to his first programme point, Cave of the Winds, bought 4 tickets for us there, sang a song as a former band leader, then he said goodbye and promised to pick us up there again at about 5:30 - 6:00 pm. He told us to give him a call or SMS when we are ready, and so we did. He answered „Yes“, but he did not come, so we waited until 6:25 pm. at the agreed meeting point, unsuccesful. This time was sufficient for us to learn that the last boat trip (Maid of the Mist) started at 5:00 pm.
In the end, all other offered tour destinations could not have reached. The tour start was definitely to late. As Ray did not appear and did not give more answer by mobile phone, we had to WALK !!! from the Cave of the Winds back to the hotel in Canada!
So we are very disappointed and we demand the refund of our money. We payed €437,56 via PayPal. That was not worth the tour!!!
Réponse de l'hôte
Apr 2024
As you know yowur refund was
Sent to you immediately without hesitation!
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