Our tour guide Simon could not speak or understand English. When we got to the chocolate factory no one was prepared to give us a tour. When we got to the falls we were very confused about where we were supposed to walk, etc, because Simon was unable to communicate effectively with us. Lastly, at Chateau St. Michele, we were very fortunate to get a tasting, because you must have reservations when it is busy and the tour doesn't include reservations. Really, very disappointed with this tour. The tour guide needs to be able to understand and speak English to conduct an effective tour.
Réponse de l'hôte
May 2022
Dear Guest,
Thank you for your review. We are so sorry to hear you had a frustrating experience.
About our driver guide and other part of tour we would say basically you are right. He is a new legal immigrant under our church support and he need just a little bit time and more train to get better, like our other driver guides.
Thanks a gain for your time and attention to details. We hope next time you will have your best experiences with us.
Best regards