The booking process for a package (hotel, train and cruise) was easy through Major Marine. The link between the Harbor 360 hotel in Seward and major marine means that checking in for the boat trip and getting on the boat could not have been easier. The hotel and where you catch the boat are 3 min walk from the train depot.
It was a rainy day but still the boat trip was beautiful. The boat we took was clean, very well looked after and had 3 decks with great seating, one enclosed warm cabin and 360degree views.
The captain and her staff were very welcoming and helpful. The commentary was knowledgable and passionate. The boat had a small bar so we could purchase snacks and drinks (buffets are provided on longer excursions) We were very lucky we saw one grey whale briefly, plenty of hump back whales and got to spend 20 minutes next to an Orca pod. We also saw otters, puffins, stellar sea lions, porpoise, eagles and mountain goat.
It will always be a gamble with what animals will be out and about at the time of a cruise but I would highly recommend this company to anyone.