Rachel from Raleigh was our driver/guide, and she was informative, funny, polite, charming, and had great recommendations for places to visit, and places to eat! Rachel greeted passengers, was careful with safety precautions, and answered passenger questions. We had purchased our tickets online, and the only instructions with our receipt, was to show the ticket at boarding. Rachel kindly explained we needed to have gentleman at ticket booth scan our tickets first. Outstanding tour, we learned a lot of St Augustine history we did not know. Outstanding tour guide. Would definitely recommend this tour to anyone visiting St Augustine. Rachel made our tour an experience we will treasure.