The tour was beautiful. However, once we got there, we were with two other groups and the lady at the office showed us an upgrade package and said that everyone else agreed to upgrade for $60 and if we all didn’t agree my party had to wait until the next helicopter which was 45mins from that point. I already had to be there an hour early and I’m sure it would have been the same scenario with the next group. So we just paid for the upgrade because we did not have time to wait for the next helicopter. That is not what I signed up for. Not what I paid for. So be aware people, this is a scam to get more money out of you when you get there. Additionally, the other staff was quite rude as well. Very pushy. The pilot was very nice though.
Réponse de l'hôte
Jan 2021
We offer all our customers an upgrade if they choose to go for the longer tour. You had the 15min tour and the rest of the passengers wanted to upgrade to the 27min tour. if you didn't want to upgrade you would've waited till 2:00pm for your scheduled tour to go up, and you were also seated next to the pilot. We don't scam anyone and we don't have additional staff the people that you met were the staff. You were the our first flight and went up right away and came back before 2:pm which was your original flight time.