Our trip from start to finish was not a great experience, the person of greeted us not no customer relationship skills . That started off the trip on a bad not after waiting 4 years for the adventure. The balloon took longer to lift off because it became tangled with another balloon and therefore cut into the time in the air. When we landed there was no crew there to help the pilot steady the basket which fell on its side and skidded for a while making all the passengers pile up on each other . A number of my friends got hurt . The baskets was not accessible especially for older customer , there should have been step to assist in getting into the basket . We were piled like sardines but being able to see the entire you were stuck in position and the poked on each other when the basket landed on its side . Even then there should have been a crew on The ground to help passengers get out , luckily there were kind passengers to give a hand to the ones who got stuck .
Réponse de l'hôte
Nov 2022
Marilyn, Thank you for your review. Your description helps us determine which flight you were on. I agree with you it was not one of our finer days. The issue with your launch had no impact on your flight time. The winds picked up significantly during your flight and you had a windy landing. The crew was delayed because the chase vehicle had gotten stuck in the mud on the launch field. There are steps on the side of each balloon to help climb in and out. Fortunately, the circumstances that combined to gain us this review are rare. We're sorry that it didn't meet your expectations.