The tour is advertised as 2 hours, but was 90 minutes at the very most, including training time (the actual tour was about 70 minutes). We requested a partial refund and initially the management was unhelpful, but later reached out with a 50% refund. I would encourage them to amend the advertised product to more accurately reflect the length of the tour, and/or change the price as it is quite high compared to other Segway tours (In San Francisco it is $50-60 for a 75 minute tour).