We book this trough our hotel concierge, not a direct booking through the company. We arrived a bit early to just check out the property that we wee supposed to meet at. The lobby of the property you meet in in is no way a representation of the quality of the tour. We saw the Segways and met TJ, he informed us that it was just my wife and I for the tour, so we got off to an early start. So easy and fun. Well worth doing, we back tracked after the tour to check out the sights again. Highly recommended