My partner and I were disappointed with this tour. The description was misleading as it claimed that we would be visiting Twin Falls as well as Snoqualmie Falls. Being more interested in nature, we really wanted to visit both falls and this is why we booked the tour. However, the guide never drove us to Twin Falls. He said the tour “used to” go there. We also visited two other viewpoints, but rather than provide knowledge at these stops, Jared used this opportunity to share philosophical stories and anecdotes that completely did not relate to the tour. Aside from this, the van was also dirty inside. Overall, not a completely pleasant experience and lacked substance. Also, when we called Viator about the inaccuracy in the description, they basically told us that since we had completed the tour, there was nothing they could do. Not sure if we were supposed to exit the tour early in order to get a refund or voucher as we would have had no transportation back to our starting point without the van.
Réponse de l'hôte
Jun 2022
I am so sorry this experience was not enjoyable for you. We have had to recently revise the tour recently and there was so miscommunication on the Viator listing. I apologize for that. We will make an effort to keep the van cleaner and the guide's dialogue to subject matter. Thank you for the review! We are always aiming to improve our products.