Hi Nebs -
It sounds like this was a less-than-ideal experience and I apologize for any role we played in that. Admittedly, this is a transition season where the weather can be quite nice during the day and a bit chilly at night. And when dealing with open-air vehicles, there is a balance to strike between the views and guest comfort. We also encourage all guests on public departures to check the forecast ahead of time and account for the breeze during the ride. My hope is that our guide offered you blankets, which are available for the open-models.
As for the enclosed vehicles, those will be the primary vehicles in the fleet beginning this week. They're perfectly suited for the cooler weather ahead. And you're correct that the first to arrive at the meeting point for public bookings will get first choice of seats - it's the only fair system.
However, we absolutely encourage guests to call us at 202 810 1700 or email
[email protected] for private bookings. Such bookings allow us to customize the pick-up point, modify the route and guarantee the vehicle of your choice.
Again, I apologize for the unpleasant experience. Please reach out to me directly (at the email and phone above) if you'd like to discuss this further.
- Tim, City Manager