The tour was good and Steve was a great tour guide, thus the higher 2 rating. However, we were a party of 4 and registered as a party of 4. I was extremely disappointed when we arrived at the pickup point and were told we would have to split up, and not even 2 and 2, but 3 and 1. But what can you do at the last minute? My husband said he would go by himself. The tour guides tried to stay together, and did for the most part. I was extremely disappointed with being told we would have to split our group. We will not use this tour group again.
Réponse de l'hôte
Jul 2019
I'm sorry to hear that you didn't enjoy your experience to the fullest. We make every effort to keep families together as best we can. The nature of each booking size does make this a bit of a challenge on the public departures, so I recommend booking a private tour to guarantee seating. Again, I apologize this diminished the experienced and hope you'll reconsider touring with us again.
- Tim, City Manager