The tour was fine. The guide was a nice guy. He was pretty new and still learning the ropes. Based on his performance I would say 4 stars. The problem is you should expect to get treated poorly if there is just two of you.
We were among the first to arrive, however we were seated last. They want to assure the big groups are all in one cart. Great, but in the end my wife and I could not sit together. I was in the front seat with the guide. She was all the way in the back, facing backward.
When on vacation together you like to enjoy things together. We were there first and paid the same as everyone else. Frankly, the guy seating us (Tim as I recall) had a crap attitude and we nearly just did not join in.
In summary, nice tour but I can't recommend unless you are a larger group. 4 star tour, 2 star treatment.
Réponse de l'hôte
Aug 2018
We're so sorry you had this experience. As our company policy we seat on a first-come, first-serve basis. While we do always try to seat families together we never guarantee seats together. However, the carts travel as a caravan so you'll always be with your family whenever you are off the carts. We have completed some retraining with our guides to ensure everyone has the best possible experience.
Thank you for your feedback and we hope you will give us another try soon!