We were treated like trash by Andrew, the “manager.” My daughter and I booked the 1-hour tour from 3:30-4:30 pm last weekend. We got to the office a few minutes early and it was closed. A sign on the door directed us to call a number if we needed assistance, which my daughter did but nobody answered. It was past 3:30 when the manager finally arrived. He had gone to assist a couple who had been stranded halfway through their tour since their car's battery had died. He did not address us to apologize or explain, but I let it go. I was sure he could make arrangements so we could still get the full hour.
We signed forms, and he took us to where the car was parked. It all started when I asked if the GPS was fully charged. He got defensive and told me in a condescending tone of voice that if they didn't fully charge them, they wouldn't be giving me a good service! However, I asked because I had read some reviews about their GPS dying halfway, and I was a bit nervous since we don't know the town.
He proceeded to explain to me how to operate the car. While he was explaining, I was trying to do what he was "teaching" me. This got him very upset because “I was not listening.” When I asked a question about his explanation, he started SHOUTING that I needed to stop and close my mouth and listen so that he could teach me. This shocked me and my daughter. I turned to my daughter and told her, "is this what I am paying for? To be shouted at and scolded?" and I stand by the statement since there was no reason for him to get so aggravated. He got even angrier. He shouted at us to get off his car and that I was being rude. However, how else did he want me to react to his yelling and scolding? I tried to deescalate the situation because I knew my daughter was excited about the tour. I asked him THREE times to calm down and explained that some people learn by listening and some people learn by listening and doing. I was trying to learn by doing by putting my hands on the engine starter, handles, etc. I was not trying to be disrespectful. He did not like that I "spoke back" to him and continued to shout as he walked back toward the office. At the office he told me I should be receiving a refund, and I told him he should be receiving a negative review because of the way he treated us. I asked for his name and after refusing to give it to me a few times, he finally shout it out in my face. He screamed, "MY NAME IS ANDREW, AND I AM THE MANAGER, OK!" He then walked towards me which made me scared because I thought he would get physical. He yelled at us to get out of his office and threatened with calling the cops. Never in my life have I felt so disrespected, dismissed, humiliated, and threatened. I was also confused since nothing granted the way he got so aggressive and rude. Nobody deserves to be disrespected the way we were.
Shame on you, Andrew, for almost ruining our trip. You treated us like trash, which speaks volumes of how you feel inside!