Black Tie is awesome! I typically have a problem with ski boots fitting correctly. They feel okay at first, and then don't. (I have a slightly larger left foot, which is frequently a problem.) I called early Wed. afternoon, 2/27, explaining how the boots were feeling, and the woman on the phone was very helpful. A male staff member was at Deer Valley within 20 minutes with 2 pairs of boots for me to try. The Salomon boots with 4 adjustment points were so much better! I enjoyed the rest of my time skiing and had much better control. He also made suggestions for the type of boots I should consider when renting or buying in the future. I took photos of the Salomon boots for future reference. Black Tie was also very prompt with delivery and pickup. I recommend them highly and will use them again.