Climber32403373590
Jul 2024
My family of 10, to include 3 children under 10 and my 94-year-old mother, had tickets for the train from Fairbanks to Anchorage but when we got to the station to board the train, we were told that the train was cancelled due to wildfires. I realize that's not their fault but the way they handled our trip is. If they had given us more of a notice, we could have rented vehicles to drive to Anchorage. We were also told that taking the motorcoach would get us there 4 or 5 hours earlier than the train. So, since we didn't have time to find a rental, we got on the bus. The bus was a disaster. It made multiple stops to pick up other passengers. At one stop, we were told we would be there for an hour and so we should walk down this street to a town where there were some restaurants for dinner. We had to walk 3/4 of a mile on a street with no sidewalk and fast-moving vehicles with 3 kids while pushing elderly in a wheelchair. The food was expensive. Then do the same thing going back to the bus. We never saw anything scenic which is the reason we bought tickets for the train. Also, we did not arrive to our destination when we were told we would. We got there an hour earlier than the train would have. When I wrote the company about this, there resolution was to refund me 10% of ticket price and a coupon for a future ride for 8 people. There were 10 in my group. It's a shame that this company cares more about the $$$$ than their customer base.