Traveler60522760836
Jul 2021
The walking tour of Fisherman’s Wharf was absolutely worthless. We advised the agent by phone(two different individuals) and the guide prior to setting off that one of us has difficulty walking. We were ASSURED by all that we would be accommodated, and the pace would be modified. After the first three minutes, the guide was so far ahead of us that we heard nothing for the remaining 70 minutes. I tried to get the guide’s attention on four separate occasions, but I was ignored or not seen. I have no idea what sights we were passing as my companions and I were out of earshot, and no matter how quickly we walked, we couldn’t catch up.
We nearly missed the boat to Alcatraz. The agent on the phone was very helpful. She guided us through the will call and boarding process.
Experience First tours is really not very accommodating. The length and strenuous nature of the walk were both misrepresented. I’m sure the guide had great knowledge, but we will never know.
We are thoroughly disappointed with this experience and hope this review keeps someone else from our fate.
Ответ от хоста
Jul 2021
Hello. I feel that this review is unfair. We actually spoke on the phone before the tour and you told me that someone in your group had difficulty walking and that you would likely leave the tour and meet up at Alcatraz because of that, which I relayed to our guide so he would not be waiting for you if you left. This tour is not suited for people who can't walk well. We cover just over a mile in 75 minutes and have timed tickets at Alcatraz so we can't linger too much. I'm sorry if you felt this was unclear, I wish you would have called me back sooner so we could resolve without leaving a negative review. None the less, I hope you enjoyed your Alcatraz tour. Best, Dara