Huge kudos and thanks to instructor, Jess, for going above and beyond. I booked my nephew (visiting from the UK) on to a beginner surf lesson. On the day, the lesson had to move due to surf, so I got a call that morning from Jess to let me know, but my nephew was a) car-less and b) without a phone... meaning that even if I could contact him (which I couldn't -- i'd put him on the 17 express bus from San Jose early that morning), he wouldn't have been able to get to the new location 20mins south of Santa Cruz. After I explained this to Jess, she immediately offered that she would go to the original meet place, find him and drive him to the new location -- and then back again at the end of the day. Wow. I was sooooo appreciative. She turned, what could have been a disaster, into a huge day for my nephew (coz the lesson was great too!) I can't thank her enough!