Hello,
Thank you for taking the time to leave us a review. At Big Bus Tours we strive to provide our customers with great experiences and it sounds like this was not delivered. I am deeply sorry this was not the case for you. Los Angeles has been experiencing a heat wave for the last several days so it has been hotter than we would all like. With that being said, we have open-top vehicles which allow our passengers to get a breeze while sitting on top. All of our buses are equipped with AC. Unfortunately, customers who choose to sit on the bottom deck of the bus should be aware that the AC is going to be effected since the top of the bus is open. In regards to the frequency of our buses, we have our times posted not only on Viator/Trip Advisor, but also our website and tickets. I would like to learn more specifics of your tour so that I can better understand your experience and make things right. Please contact me directly at
[email protected]. If you still have your ticket on hand or proof of purchase please send that as well as it will help me identify any service issues that can be corrected.