This half day trip was perfect. The weather was fabulous, but the water cold. We opted for renting wetsuits and booties. I am a large woman. I was self conscious that they would not have a wetsuit my size. I was assured on the phone that they've never had a problem fitting anyone. When we arrived and they handed out wetsuits, no commentary, and mine fit just fine.
Our guide, Wilson (like the volleyball), was awesome. He made us feel comfortable in all ways. He made sure to accommodate for my weak knees. Our youngest daughter had just turned 12 a couple of days earlier. He made sure she was in the front of the boat, and coordinated the singing of Happy Birthday with another boat.
We learned so much about the history and nature of Browns Canyon and the area surrounding surrounding Buena Vista.
The trip was a great balance of Class 1 and 2 rapids so we could talk and learn and Class 3 for excitement.
Wilson has such a passion for his job and life in general. It was infectious. His life story was great for later conversations with our teenagers about life choices and appreciating what you have.
From employees answering phone questions to all the guides to the owner to the bus driver, the level of customer service was unparalleled. We were even spared the traditional suggestion of tipping. We hope others that day had they same level of appreciation and tipped accordingly.
An awesome experience that exceeded expectations. Can't wait to see pics!
Ответ от хоста
Jun 2020
Thank you for the thoughtful review. You captured the essence of our company and our staff so well. Customer service is of the utmost importance to us, and you had the exact experience we strive for daily. Thank you!