It’s really a terrible experience I have ever had. My husband and I were discriminated during the whole trip. Firstly, we arrived the location and met the guy we even don’t know the name. When he introduced the trip, he emphasized his experience with other two American couples that “8 Chinese came from New York drop their eight phones”, which made us uncomfortable because is there any relationship between phone-drop and race? After we start our kayaking, the guy just took care of the two American couples and introduced the sightseeings for them and left us behind far away. One hour later, we had no power to catch up with them and decided to go back, however the guy finally found we were not followed and came to find us. We told him we went back because we don’t have power and were left behind, he yelled at us “we are the entire group, if you go back the team need to go back with you, I’ll ask them to go back”. Then I told him “we can wait them complete the trip and then go back together”, however he ignored me and to ask the other two couples come back. I don’t know what the guy told them, but when the two couples come back, one of them said “you waste money”. What??? What happened? Why were they so rude? I paid the money to have fun and for relax but the guy want us to have the competition, omg it’s ridiculous. When we got back to the yard, the guy even didn’t help us to get out of the boat, and the couple who were so rude even said we didn’t help the guy to put the boat to the right position. Is it the amazing and unforgettable experience? To some extent, it’s really unforgettable because we were discriminated.
Ответ от хоста
Aug 2022
We strive to provide all guests with an educational eco tour and are disappointed to hear about your experience. We immediately reached out and left a message asking that you contact us so we could hear about your experience. We then tried to contact you again and via email one more time. Since we didn't hear back from you, we contacted the four other tour guests to understand the situation better since 3 of the 4 other guests left 5 star reviews. They shared with us that the guide, on several occasions, pulled alongside you to offer help with kayaking tips and advice since it appeared that you were struggling. However, when the guide left your kayak to also make sure the other guests were doing well, you turned around and left the tour without notification and started kayaking in the opposite direction of the tour. The other guests and guide stated that when they were able to catch up with you that you wanted to go off on your own. The guide said no and stressed to you again that as per our policies for safety reasons, all parties in the tour must stay together. The other guests said you then said you’d just wait for them and wanted to exit your kayak. We do also require that all guests stay in their kayak for the duration the tour as to protect the river. We realize this can impact the experience guests are desiring which is why we do notify guests in advance of the tour and at time of check-out. You did agree to stay with the group and in your kayak for
the duration of the tour. We are not a rental company. We are truly sorry if this was unexpected as we try hard to ensure guests receive all the information necessary for a great experience before they reserve. The tour did turn around early, which had a negative impact on the other guests' experiences. As one of the owners, who is a person of color I am concerned that you felt discriminated against in any way. We have attempted to reach you via the phone and email so we can hear about your experience but have not received a call back. We hope to hear from you 352-234-4568.